Terms of Service & Privacy Policy
Version 1.0 – Effective from December 2025
1. Introduction
The Soin Veterinary Web Application (“the Platform”) is owned and managed by
Soin Veterinary Services. It is a digital ecosystem designed to connect veterinary
professionals, farmers, dairy cooperatives, and veterinary pharmaceutical suppliers.
By creating an account or using our services, you (“User”) agree to these Terms
of Service and our Privacy Policy. If you do not agree, please do not use the Platform.
Our Mission
- Promote professionalism in veterinary services.
- Enable farmers to verify the authenticity of veterinary practitioners.
- Strengthen traceability of services, products, and cooperatives.
- Digitally transform livestock farming for transparency and growth.
2. User Accounts & Roles
a. Veterinary Officer Login
- Only licensed veterinary surgeons or paraprofessionals may register.
- Details provided are verified with the Kenya Veterinary Board (KVB).
- Verified practitioner details are visible to farmers for transparency.
- False credentials, misrepresentation, or expired licenses may lead to suspension.
b. Farmer Login
- Farmers can book services and verify practitioner authenticity.
- Farmers must provide accurate information.
- False reporting or misuse may lead to suspension.
c. Dairy Cooperative Login
- Cooperatives manage members, production, and interactions with vets.
- Admins are responsible for accurate member and production records.
- Fraudulent accounts may be suspended after investigation.
d. Veterinary Pharmaceutical Login
- Only legally registered suppliers may register.
- All products must comply with PPB regulations.
- Expired or counterfeit products are strictly prohibited.
3. Information We Collect
- Veterinary Officers: Name, KVB license, qualifications, location, contact details.
- Farmers: Name, contact details, location, livestock records.
- Cooperatives: Registration details, members, production records.
- Pharmaceuticals: Business details, VMD registration, product catalogue.
- Device information: IP address, browser type, login activity.
4. Purpose of Data Use
- Verification of practitioners with KVB.
- Farmers’ ability to check vet authenticity.
- Facilitating services between users.
- Compliance with laws and regulations.
- Improvement, analytics, and disease surveillance.
- Research in anonymized, aggregated form.
5. Data Sharing & Disclosure
- Practitioner details shared with KVB.
- Farmers may view practitioner profiles.
- No personal data sold or rented.
- Shared only when legally required.
- Mobile payment integrations may receive limited data.
6. Data Protection & Security
- Data is encrypted in servers and protected via HTTPS.
- Sensitive identifiers are encrypted.
- Regular security audits are conducted.
- Users notified within 72 hours in case of a breach.
7. User Responsibilities & Conduct
- No false or misleading information.
- No impersonation or unauthorized access.
- No malware, abuse, harassment, or discrimination.
- Violations may result in account termination.
8. Service Availability & Limitations
- 24/7 availability is not guaranteed.
- Features may be released in phases.
- Usage limits may apply to prevent overload.
9. Intellectual Property
- Platform contents belong to Soin Veterinary Services.
- No copying, reselling, or reverse-engineering allowed.
- User-generated content remains user property.
10. Children’s Data
- Platform intended for users aged 18 and above.
- Accounts registered by minors may be terminated.
11. Termination of Accounts
- Accounts may be terminated for fraud, expired licenses, or misconduct.
- Users may appeal within 30 days.
12. Limitation of Liability
- The platform only facilitates interactions.
- Soin Veterinary is not liable for medical errors or product outcomes.
- Users should independently verify service providers.
13. Dispute Resolution
- Handled under the Kenya Arbitration Act (1995), Nairobi.
- Disputes must be raised within 12 months.
14. Changes to Terms & Privacy Policy
- Changes may be made periodically.
- Users notified of significant updates.
- Continued use means acceptance.
15. Contact Information
Soin Veterinary Services
Olchobosei Centre, Transmara East, Kenya
+254 727 091 292
richardkib4@gmail.com
www.soinvet.com